PRIVACY POLICY

Effective Date: 3 Jan 2022
Last Updated: 23 May 2026

Felamin Estate Ltd (“Felamin Estate”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use our website, www.felaminestate.com, contact us, enquire about our properties, request information, book a site visit, or otherwise interact with us.

By using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Felamin Estate Ltd is a real estate company operating in Kenya and dealing in the marketing and sale of land and property.

For purposes of applicable data protection legislation, Felamin Estate Ltd may act as a data controller where we determine the purposes and means of processing your personal information.

We are committed to handling personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019 and applicable regulations and guidance.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information:

a) Information you provide to us

This may include:

  • Full name
  • Telephone/mobile number
  • Email address
  • Physical or postal address
  • Identification or other information where required for a property transaction
  • Property or project you are interested in
  • Preferred location
  • Enquiry or message submitted through our website
  • Site-visit or appointment information
  • Communication preferences
  • Any other information you voluntarily provide to us

b) Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

This information may be collected through cookies, analytics tools and similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • Fill in an enquiry or contact form;
  • Request information about a property or plot;
  • Request a quotation or property details;
  • Request a site visit;
  • Contact us by telephone, email, WhatsApp or other communication channels;
  • Subscribe to our marketing communications;
  • Communicate with our sales representatives;
  • Visit or interact with our website;
  • Participate in promotions, campaigns or surveys; or
  • Enter into a property-related transaction with us.

We aim to collect only information that is reasonably necessary for the purpose for which it is being collected.

4. WHY WE USE YOUR INFORMATION

We may use your personal information for purposes including:

  • Responding to your enquiries;
  • Providing information about our plots, land and property projects;
  • Arranging site visits and appointments;
  • Preparing quotations and proposals;
  • Processing property transactions;
  • Communicating with you regarding your purchase or enquiry;
  • Providing customer service and support;
  • Sending relevant property updates and promotional information where permitted;
  • Improving our website, products and services;
  • Understanding customer interests and website usage;
  • Preventing fraud, misuse or unauthorised activity;
  • Maintaining business and transaction records;
  • Complying with legal, regulatory and contractual obligations; and
  • Protecting our legal rights and legitimate business interests.

5. LAWFUL BASIS FOR PROCESSING PERSONAL DATA

Where required by applicable law, we will process your personal information on an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Your consent;
  • Taking steps at your request before entering into a contract;
  • Performing a contract with you;
  • Complying with a legal or regulatory obligation;
  • Protecting vital interests where applicable; or
  • Pursuing legitimate interests, provided that such interests do not override your applicable privacy rights.

Where we rely on consent, you may withdraw that consent subject to applicable legal and contractual limitations.

6. MARKETING COMMUNICATIONS

If you provide your contact details and consent to receive marketing communications, we may contact you about:

  • Available plots and properties;
  • New projects;
  • Special offers;
  • Site-visit opportunities;
  • Property investment information;
  • Company updates; and
  • Other services or promotions that may be relevant to your interests.

You may opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.

Please note that opting out of marketing communications does not necessarily stop essential communications relating to an existing enquiry, transaction, appointment or contractual relationship.

7. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.

Cookies may help us:

  • Remember certain preferences;
  • Understand how visitors use our website;
  • Improve website performance;
  • Measure marketing and advertising effectiveness; and
  • Provide relevant website functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where third-party analytics, advertising or other technologies are used, those providers may process information in accordance with their own privacy policies.

8. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to help us operate our business and website.

These may include providers of:

  • Website hosting;
  • Website maintenance and technical services;
  • Email services;
  • SMS and communication services;
  • WhatsApp or messaging services;
  • Payment processing services;
  • Customer relationship management systems;
  • Analytics services;
  • Advertising and marketing services; and
  • Professional, legal, accounting or other business services.

Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual, technical and organisational safeguards are in place.

We do not sell your personal information to third parties.

9. SHARING YOUR INFORMATION

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

  • Service providers acting on our behalf;
  • Professional advisers;
  • Financial institutions or payment providers where necessary for a transaction;
  • Relevant property, legal or transaction professionals;
  • Government authorities or regulatory bodies where legally required;
  • Law enforcement authorities where required by law; and
  • Other parties where you have given appropriate consent or where disclosure is otherwise permitted by law.

We will not disclose personal information unnecessarily or for purposes incompatible with the purpose for which it was collected.

10. INTERNATIONAL DATA TRANSFERS

Some of our technology or service providers may operate outside Kenya or may process information using systems located outside Kenya.

Where personal information is transferred outside Kenya, we will take appropriate steps to ensure that the transfer and processing are carried out in accordance with applicable Kenyan data protection requirements, including applicable safeguards or consent where required.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Loss;
  • Misuse;
  • Alteration;
  • Destruction; and
  • Other unlawful processing.

These measures may include access controls, secure systems, password protection, security monitoring, staff confidentiality requirements and other appropriate safeguards.

However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing requested services;
  • Managing an ongoing customer relationship;
  • Completing property transactions;
  • Maintaining appropriate business and financial records;
  • Complying with legal and regulatory requirements;
  • Resolving disputes; and
  • Establishing, exercising or defending legal claims.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal or regulatory retention requirements.

13. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

  • Be informed about the collection and use of your personal information;
  • Request access to personal information we hold about you;
  • Request correction of inaccurate, incomplete or misleading information;
  • Request deletion or erasure of personal information in applicable circumstances;
  • Object to certain processing of your personal information;
  • Request restriction of processing in applicable circumstances;
  • Request data portability where applicable;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint regarding the processing of your personal information.

These rights are recognised under Kenya’s data protection framework.

The exercise of these rights may be subject to applicable legal requirements and limitations.

14. HOW TO EXERCISE YOUR RIGHTS

If you wish to access, correct, delete, restrict or object to the processing of your personal information, or if you have any privacy-related question, please contact us using the details below.

Felamin Estate Ltd
Website: www.felaminestate.com
Email: [INSERT PRIVACY/COMPANY EMAIL]
Telephone: [INSERT PHONE NUMBER]
Postal/Physical Address: [INSERT COMPANY ADDRESS]

When making a request, we may need sufficient information to verify your identity and properly process your request.

15. CHILDREN’S INFORMATION

Our website and services are primarily intended for adults.

We do not knowingly collect personal information from children except where permitted or required by applicable law and with appropriate involvement or consent from a parent, guardian or other authorised person.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms or other online services.

These websites are operated independently from Felamin Estate. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

17. SOCIAL MEDIA AND MESSAGING PLATFORMS

If you contact us through platforms such as WhatsApp, Facebook, Instagram or other social media or messaging services, your communications may also be subject to the privacy policies and terms of those platforms.

Information you voluntarily provide through those platforms may be accessible to us for the purpose of responding to your enquiry or providing our services.

18. DATA BREACHES

If we become aware of a personal data breach affecting your information, we will assess the breach and take appropriate steps in accordance with applicable Kenyan data protection requirements.

Where notification is legally required, we will make the necessary notifications to the relevant authorities and affected individuals within the applicable requirements.

19. ACCURACY OF INFORMATION

We aim to keep personal information accurate, complete and up to date.

If you believe that information we hold about you is inaccurate or incomplete, please contact us and request that it be corrected.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or data processing practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to periodically review this page for the latest version.

21. CONTACT US

If you have questions, concerns or requests relating to this Privacy Policy or the way Felamin Estate handles personal information, please contact us:

Felamin Estate Ltd
Website: www.felaminestate.com
Email:sales@felaminestate.com
Phone: +254 716 662 210

We will consider and respond to privacy requests in accordance with applicable law.

22. ACCEPTANCE OF THIS PRIVACY POLICY

By using our website and voluntarily providing personal information to Felamin Estate, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how your information may be processed.

Where consent is required by law, we will obtain consent through an appropriate mechanism before processing your information on that basis.

© 2026 Felamin Estate Ltd. All Rights Reserved.